jelivo Terms and Conditions

Definitions and General Introduction

These terms and conditions ("Terms") form a legal agreement between jelivo ("we", "our", "Platform") and its users ("you", "member", "player"). jelivo operates an online gaming platform for users in Bangladesh, offering live casino, slots, cricket betting, and other gaming services.

Key terms used in these conditions are defined below:

• "Platform" — jelivo's website, mobile site, and all related services.
• "Account" — your personal gaming account created through registration.
• "Balance" — the total amount of funds held in your account (real money and bonus funds are shown separately).
• "Bonus Funds" — additional money granted as part of a promotion, which cannot be withdrawn before the specified conditions are met.
• "Wagering Requirement" — the obligation to place a specified amount in bets before a bonus can be withdrawn.

Eligibility and Account Registration

To open an account and use services on jelivo, the following eligibility conditions must be met:

• You must be at least 21 years old. Accounts of minors will be closed immediately and deposited funds may be forfeited.
• You are registering of sound mind, of your own free will, and with full understanding.
• You are not a resident of any country or region where online gaming is completely prohibited.
• You have a valid payment method account in your own name.
• Each individual may operate only one jelivo account.

You must provide accurate and complete information at the time of registration. jelivo may at any time request a national identity card, passport, or other documents as part of the identity verification (KYC) process. We reserve the right to hold withdrawals until verification is complete.

Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. Please note the following points in particular:

• Do not share your account details with anyone and do not allow anyone else to use your account.
• If you notice any suspicious activity on your account, notify our support team immediately.
• You are fully responsible for all transactions and bets made from your account.
• Use a secure internet connection and avoid logging in over public Wi-Fi.

Deposit and Withdrawal Policy

All financial transactions on jelivo are conducted in Bangladeshi Taka (BDT / ৳). The following conditions apply:

4.1 Deposit Rules

• The minimum deposit amount is ৳300 — applicable for all payment methods.
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposited funds must come only from your own payment account — deposits through third parties will not be accepted.
• Please include the correct transaction reference number when making a deposit.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals must go to the same payment method used for the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• Only real money can be withdrawn before the wagering requirements on bonus funds are met.

Bonuses and Promotional Offers

jelivo offers various types of bonuses and promotional offers. Each bonus has its own conditions. General bonus policy:

• Welcome Bonus: 100% bonus on the first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.
• Wagering Requirement: A 15x wagering requirement applies to the welcome bonus.
• After claiming a bonus, wagering must be completed within the specified time limit, otherwise the bonus will be cancelled.
• Another bonus cannot be activated while one bonus is already active.
• jelivo reserves the right to withdraw a bonus if fraudulent activity is suspected.

Bets placed with bonus funds on certain games may be counted at a different rate in the wagering process. The detailed conditions of each promotion apply separately and take precedence over these general terms.

Gaming Rules

The following rules must be followed when playing games on jelivo:

• Play all games in a calm and sound state of mind — avoid gaming when under stress or financial hardship.
• The outcome of each game is determined by a certified random number generator (RNG) — each round is independent and not influenced by previous results.
• Be respectful toward dealers and other players in live casino games.
• If a technical issue occurs during a game and is confirmed, the affected round will be considered void and the bet amount will be refunded.
• If you have a dispute about the outcome of a game, notify support within 24 hours.

Prohibited Conduct

Any of the activities listed below are strictly prohibited and may result in account closure as well as legal action:

• False Information: Using false, misleading, or another person's identity during registration or the verification process.
• Multiple Accounts: Operating more than one account per person, or using the accounts of family members to take advantage of bonuses.
• Bonus Abuse: Exploiting loopholes in bonus terms to follow a profitable strategy, or bonus arbitrage.
• Fraudulent Payments: Using illegal or unauthorized payment methods, or initiating chargebacks.
• Software Interference: Playing games using bots, scripts, or any automated software.
• Money Laundering: Using the platform for the purpose of laundering illegal funds.
• Collusion Against Others: Cheating other players or colluding in live games.

Limitation of Liability

jelivo strives to provide uninterrupted service to the best of its ability. However, our liability is limited in the following areas:

• Losses caused by internet disconnection, server downtime, or technical errors.
• Delays or failures in the services of third-party payment providers.
• Losses resulting from keeping your own account information insecure.
• Unforeseen events (force majeure) such as natural disasters, government restrictions, or cyber attacks.

jelivo will not be liable under any circumstances for indirect, incidental, or consequential damages. Our maximum liability is limited to the account balance associated with the incident.

Intellectual Property and Copyright

All content on the jelivo platform — logos, designs, text, graphics, software, interfaces, and other materials — is the exclusive intellectual property of jelivo.

• Copying, distributing, modifying, or commercially using any content from the platform without jelivo's written permission is prohibited.
• Content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) is subject to their respective intellectual property rights.
• You are granted a limited, revocable license to use the platform for personal, non-commercial purposes.

Privacy and Data Protection

Details on the collection, storage, and use of your personal information can be found in our Privacy Policy. Key points:

• Your information is used only for providing services, identity verification, fraud prevention, and fulfilling legal obligations.
• All data is securely transferred and stored using SSL encryption.
• We do not sell your personal information to third parties.
• We are obligated to provide information in response to valid requests from law enforcement agencies.

Account Suspension and Closure

11.1 Closure by You

You may request to close your account at any time through support. Please inform support about any active bets or bonus conditions before closing your account.

11.2 Closure by jelivo

• In the event of a breach of these terms, we may suspend or close an account without notice.
• If evidence of fraud or deception is found, funds will be forfeited.
• As part of our responsible gaming policy, you may request self-exclusion yourself.

Changes to Terms

jelivo reserves the right to change these terms at any time. Regarding changes:

• Before any significant changes, we will attempt to give reasonable notice — via email or a notification on the platform.
• Continuing to use the platform after changes have been made will be considered as your acceptance of the new terms.
• The date of the latest update will always be noted at the top of this page.
• If you do not agree with the new terms, please request to close your account.

Contact & Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms or jelivo's services, please contact us through the following:

• Live Chat: 24/7 live chat support is available in Bengali.
• Email: [email protected]

For dispute resolution, we will first attempt to reach a solution through discussion with our support team. We take your complaints seriously and aim to provide a resolution as quickly as possible.