jelivo's Privacy Policy

This privacy policy ("Policy") has been prepared by the organization operating the jelivo platform ("we", "us", or "jelivo"). It clearly explains how your personal information — as a user of our website jelivo.cam — is collected, stored, processed, and shared with third parties.

By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any term of this policy, please refrain from using our platform.

We collect various types of information to operate the jelivo platform. This collection happens in two main ways: through your direct input and by monitoring your activity on our platform.

1.1 Directly Provided Information

Information you provide during account registration and use:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• National ID (NID) or passport details (for KYC verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Address (if required)

1.2 Automatically Collected Information

Some information is collected automatically when you use our website:

• IP address and device type
• Browser information and operating system
• Time spent on the website and pages visited
• Referral source (how you arrived at our site)
• Cookies and session data (see section 3 for details)

1.3 Financial Transaction Information

During deposit and withdrawal processes, we store transaction history, amounts, and information related to payment methods. This information is required for anti-money laundering (AML) and fraud prevention.

jelivo uses your information for specific and lawful purposes. We never use your information unnecessarily without your consent.

2.1 Service Operations

• Creating and managing your account
• Ensuring login and security verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Game history and bonus tracking
• Providing customer support

2.2 Security and Legal Obligations

• Preventing fraud, money laundering, and other illegal activities
• Completing KYC (Know Your Customer) verification
• Ensuring age verification (21+)
• Meeting applicable legal and regulatory requirements
• Monitoring unusual account activity

2.3 Communication and Improvement

• Sending important account-related notifications
• Sending information about bonuses and promotions (subject to your consent)
• Improving the platform experience
• Personalizing services according to user preferences

Cookies are small text files that your browser receives from jelivo's server and stores on your device. These cookies help us improve the quality of our service and make your browsing experience more convenient.

3.1 Cookies We Use

• Essential Cookies: For maintaining login sessions and ensuring security. Without these, the service does not function properly.
• Functional Cookies: For remembering your language preferences and other settings.
• Analytics Cookies: For analyzing website usage patterns to improve the service.
• Marketing Cookies: For showing relevant ads and promotions (only with your consent).

3.2 Cookie Control

You can accept or reject cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may prevent you from using many features of our platform.

jelivo places the highest importance on protecting your personal information. We have implemented industry-standard technical and organizational measures that protect your information from unauthorized access, alteration, disclosure, or destruction.

4.1 Technical Protection

• SSL/TLS Encryption: All data transfers on our website are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Anti-DDoS: Advanced protection measures to prevent intrusion.
• Two-Factor Authentication (2FA): An additional security layer for account login.

4.2 Organizational Protection

• Only authorized staff have access to your information
• Staff receive regular data protection training
• A rapid response procedure exists for privacy breach incidents
• Security audits are conducted regularly

jelivo does not sell, rent, or commercially disclose your personal information. However, in certain specific situations sharing information may be necessary.

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties who assist in operating our platform:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: For KYC and age verification.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, and other providers who supply games on our platform.
• IT and Security Services: For server hosting and cybersecurity.

5.2 Disclosure Under Legal Obligations

Information may need to be disclosed to comply with court orders, requests from government authorities, or applicable legal requirements. In such cases, we will disclose only the minimum information necessary.

5.3 Business Changes

If jelivo merges with or is acquired by another organization, user information may be transferred. In such cases, we will notify you in advance and ensure that the protections of this privacy policy are maintained.

jelivo retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.

6.1 Retention Policy

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by legal obligations.
• KYC Documents: Kept for the legally prescribed period following verification.
• Closed Accounts: Some information may be retained even after account closure due to legal obligations.

Once the retention period has ended or the information is no longer needed, we securely delete or anonymize it so that you can no longer be identified.

jelivo believes you should have full control over your own information. To that end, we provide you with the following rights:

7.1 Right to Access

You can view the information we hold about you at any time. To do so, contact us via live chat or email us at [email protected].

7.2 Right to Rectification

If your information is incorrect or outdated, you can request a correction. Some information can be changed directly from account settings; for the rest, our support team will assist you.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. Keep in mind that due to legal obligations, deletion of some information may not be possible.

7.4 Right to Object to Processing

You can opt out of marketing communications and object to the processing of your information for specific purposes. Contact us to make this request.

7.5 Right to Data Portability

You can request a copy of your information in a structured and commonly usable format.

jelivo is strictly for users aged 21 and above. We do not knowingly collect personal information from any minor.

8.1 Age Verification Method

We verify your age at the time of registration. If we subsequently confirm that a minor has opened an account, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

jelivo reserves the right to change and update this privacy policy as needed. Changes will be communicated to you in the following ways:

9.1 Notice of Changes

• For important changes, a notification will be sent to your registered email.
• The date of the change will be clearly stated on the website.
• You will be given sufficient time before the updated policy takes effect.

Continued use of our services after any changes will be considered as your acceptance of the new policy. If you do not agree with the new policy, you may request to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team is committed to resolving your issues.

10.1 Contact Methods

• Email: [email protected]
• Live Chat: 24/7 live chat support is available in Bengali.

We endeavour to respond to your enquiries as quickly as possible. For privacy-related requests, we are committed to responding within the timeframes required by applicable law.