Frequently Asked Questions
jelivo FAQ — Answers to All Your Questions
Find detailed answers to the most frequently asked questions about deposits, withdrawals, bonuses, games, and responsible gaming.
Welcome to jelivo. This FAQ page has been created for players in Bangladesh so you can easily find all the information you need — from opening an account to depositing and withdrawing money via bKash or Nagad, bonus terms and conditions, rules for various games, and responsible gaming. Choose your question category below. If you cannot find an answer, contact our 24/7 live chat support.
Account and Registration
To open an account at jelivo, you need an active mobile number, a username, and a strong password. The registration process is fully online and can be completed in just a few minutes. Provide accurate information so the verification process goes smoothly later.
The jelivo platform is for people aged 21 and above only. Those who are 18 or 20 years old cannot create an account or play games on this platform. Providing false information during age verification may result in account suspension.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent — use it to set a new password. If you have trouble, contact our live chat support — we are available 24/7 to help.
No, only one account per person is allowed at jelivo. Creating multiple accounts is against the platform's rules and may result in all accounts being suspended. Keep a single account and enjoy the platform safely.
First, clear your browser's cache and cookies. Then make sure your username and password are correct. If you are using a VPN, turn it off and try again. If the problem continues, go to the jelivo Login page or contact our live chat directly.
Deposits and Withdrawals
At jelivo, you can currently deposit money using four mobile banking methods: bKash, Nagad, Rocket, and Upay. Deposit easily from anywhere in Bangladesh at any time. The minimum deposit amount for all methods is ৳300.
Money deposited at jelivo via bKash is usually credited to your account instantly. You will receive a notification once the deposit is confirmed. If the deposit is delayed for any reason, wait 10–15 minutes and then contact live chat with your transaction ID if it still has not arrived.
The minimum withdrawal amount at jelivo is ৳800. After submitting a withdrawal request, the money generally reaches your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. This process is completed quickly even at night or during busy periods.
jelivo does not charge any transaction fees of its own. However, bKash, Nagad, or Rocket may apply their own charges, which are set by the respective mobile banking provider. To find out about specific fees, check the app or website of the payment method you use.
Log in to jelivo, go to the deposit option, select Nagad as the payment method, and enter the amount (minimum ৳300). Send money from the Nagad app to the number provided and copy the reference number. Once the deposit is confirmed, your account balance will be updated.
If a withdrawal request is cancelled, the money will be returned to your jelivo account balance. You will be informed of the reason for the cancellation. Cancellations usually occur due to incomplete information or verification issues. Resolve the issue and apply again, or contact support.
Games and Rules
To bet on BPL, T20, IPL, and international cricket matches at jelivo, go to the Cricket section. Bets can be placed before the match starts or while it is live. You can bet on various markets including the toss, runs, wickets, and match winner. Read the odds and rules carefully before placing a bet.
Yes, all slot games at jelivo can be played fully on a mobile browser. Open the jelivo website on any Android or iOS smartphone and go to the Slots section. No separate app download is needed — you get the full experience right in the browser.
RTP (Return to Player) is the percentage of total bets in a game that is returned to players over the long term. Games with a higher RTP generally pay back more. Keep in mind, though, that RTP is a statistical average — it does not guarantee a win in every session.
jelivo's live casino features live dealer tables from Evolution Gaming, Ezugi, and Pragmatic Play, with games including Baccarat, Dragon Tiger, Roulette, Blackjack, Sic Bo, and many more. Visit the jelivo Casino section for details and enjoy your favourite table in Bengali.
All games used at jelivo are developed by reputable game developers and use certified Random Number Generator (RNG) technology. This means every game result is completely random and not predetermined. Fair play is a core part of our principles.
Aviator (Spribe) is a crash-style game where a plane takes off and the multiplier keeps increasing. You must "cash out" before the plane crashes. Cashing out at the right time can result in a win. The game is fast-paced and requires both strategy and focus.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to ৳5,000. This means if you deposit ৳1,000, you will receive an additional ৳1,000 bonus — giving you a total balance of ৳2,000. To receive the bonus, select the designated bonus option when making your first deposit.
The wagering requirement for jelivo's welcome bonus is 15x. This means you need to wager the bonus amount 15 times before winnings from the bonus can be withdrawn. For example, for a ৳1,000 bonus, you would need to place a total of ৳15,000 in bets. Find the full rules on the Terms and Conditions page.
The jelivo VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly, you can move up to higher tiers. Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.7%, and Gold offers 1.0%. The more you play, the more benefits you receive.
VIP members receive cashback on their net losses each week. The cashback rate is determined by your VIP tier. Cashback is generally added to your account at the end of each week. Cashback can be withdrawn directly or used in games.
Bonus money can be used in most games at jelivo. However, the bonus may not apply to certain specific games or betting markets. Read the Terms and Conditions or ask in live chat to find out about specific restrictions.
Safety and Responsible Gaming
jelivo uses SSL encryption technology to keep all personal information secure. Your name, mobile number, and financial information are not shared with third parties. For more details about our privacy practices, see the Privacy Policy page.
jelivo is committed to responsible gaming. You can set your own daily or weekly betting limits and temporarily suspend your account if needed. For more details, see the Responsible Gaming page.
Self-exclusion means choosing on your own to close your account for a set period of time. If you feel addicted to gambling or feel like you are losing control, this is an important step. To self-exclude, contact our live chat support directly — we will assist you right away.
If you notice unusual transactions, an unfamiliar login, or any suspicious activity on your account, change your password immediately and let us know via live chat. Acting quickly makes it easier to keep your account secure.
jelivo verifies age during registration and only approves accounts for those aged 21 and above. In cases of doubt, additional identity verification may be requested. Protecting minors is an integral part of our responsible gaming policy.
The fastest way to reach jelivo is through our 24/7 live chat — you can get help in Bengali at any time. If you prefer email, you can write to [email protected]. For urgent issues, live chat is the quickest option.
Still have questions? Contact Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week.
Email: [email protected] · 24/7 Live Chat Support (in Bengali)